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Offer ends 28th July! Offer ends today! Already a customer? Go to My Virgin Media. We don't like to boast well, not too much , but with the UK's fastest widely available broadband, great TV packages and a trophy cabinet fit to bursting, there are plenty of reasons to choose us. You choose your services and we will send you everything you need or send one of our engineers. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June and you will need to update it in order to access virginmedia.
Skip to main content. Please check you have entered your postcode correctly. Enter your postcode to find out if Virgin Media services are available where you are. Get in touch. Still in contract? Only available to customers on M50 broadband and above. Customers will receive enhanced firmware features for their Hub version 3 and 4 older Hubs will need to be upgraded at no extra cost and initially one WiFi pod.
A second and third WiFi pod is only available to customers following assessment of the WiFi performance inside the registered account address. Customer will be required to call into our Fault Centres and Virgin Media agent will complete assessment remotely. Delivery dates are subject to availability and could take over 30 days in busy periods. All equipment remains the property of Virgin Media. It must be returned to us upon request or a charge may apply, please see price guide here.
This Legal Stuff applies as a separate contract in addition to your existing broadband agreement with us under our terms and conditions, which can be found here. Promotion can be withdrawn at any time and is subject to stock availability.
Further Legal Stuff applies — see virginmedia. What information will be collected as part of the Intelligent WiFi Plus service? We need to use information about the WiFi pods connected to your Hub and your connectivity experience for example slow WiFi speeds or signal drop outs so we can best manage your service. We use this and personal information related to the service in accordance with our privacy policy, a copy of which can be found here. Reliability : December - December For more details, see our broadband speeds.
Talk Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only numbers beginning 01, 02 and 03 , Virgin Mobile numbers and numbers starting within the weekend all day Saturday and Sunday periods.
Excludes indirect access, dial-up internet, , other non-geographic numbers, personal numbering, and paging charge-bands. Re-dial before 60 minutes to avoid call charges.
Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p a minute.
Charges apply outside of inclusive minutes. Fair usage policy applies. Inclusive numbers subject to limit of minutes or calls per rolling 30 day period. Talk More Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers starting within the weekend all day Saturday and Sunday periods.
Excludes indirect access, dial-up internet, other non-geographic numbers, personal numbering, and paging charge-bands. Charges apply outside of inclusive minute. Inclusive and numbers subject to a limit of minutes or calls per rolling 30 day period. Charges apply outside of inclusive minutes Fair usage policy applies.
Talk More Anytime: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers. Mobile numbers routed outside the UK will incur a charge. Call costs: For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.
You should check with your network operator for rates. Line Rental Saver: Is no longer available to new customers and existing customers renewing their existing Line Rental Saver. Existing Line Rental Saver customers are unaffected by the withdrawal of this product but won't be able to renew their Line Rental Saver.
Calls to mobile numbers: Unlimited calls to mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days i. Call categories are aligned with your home phone Talk Plan. Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers that are inclusive within your chosen Talk Plan starting within the relevant period. You'll be charged for calls lasting longer than 60 minutes.
Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia. All calls are subject to a call connection fee of 19p. Discounted and inclusive mobile calls are to all UK mobiles, excluding other services beginning with 07, such as personal numbering, mobile WiFi or paging services etc.
You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia. Where there's no call charge specified the landline charge will apply.
Excludes indirect access, dial-up internet, non-geographic numbers and special calls. Provides inclusive anytime minutes of calls per rolling 30 day period to direct-dialled UK local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers.
Inclusive numbers subject to limit of minutes or calls per rolling day period. Provides inclusive anytime minutes per rolling 30 day period to direct-dialled UK local and national geographic voice calls only numbers beginning 01, 02 and 03 , UK mobile numbers, and numbers.
Provides inclusive anytime minutes of calls per rolling 30 day period to Polish and German geographic landlines and mobiles. Provides inclusive anytime minutes of calls per rolling 30 day period to French geographic landlines and mobiles. Excludes indirect access, dial-up internet, non-geographic numbers, special calls and numbers. Inclusive calls to Virgin Media National Directory Enquires : Only includes calls to from your home phone; charges apply for calls to from your mobile phone or other operators.
Excludes all third party directory enquiry services. Fair usage policy applies with a maximum of 10 calls per day. If you do exceed the allowance, we reserve the right at our sole discretion to charge you for the call 30p per call. Onward connection restrictions apply.
Number transfer: Number transfer subject to availability. Where you've requested to keep your existing phone number, if your number hasn't been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on for free from your Virgin Media phone or from another line.
For details about how much it costs to call our team, view our calling costs page. Last Number Recall: Where a charge applies for using the cost is You'll hear an announcement when you dial if this charge applies. Ring Back When Free: Availability depends on area. Customers in some areas may also incur a charge of 35p per use. Price disclaimer: While every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur.
In the event of conflicting pricing information, our Tariff Guide, which you can view at virginmedia. O2 Refresh custom plans : Direct purchases only. Pay the cash price for your device or spread the cost over 3 to 36 months excludes dongles. The device cost will be the same whatever you choose.
There may be an upfront cost. You need a monthly rolling Airtime Plan as long as you have a Device Plan. Pay off your Device Plan at any time and you can choose to keep your Airtime Plan, upgrade, or leave. If your Airtime Plan ends for any reason you will need to pay your Device Plan in full.
The minutes and texts included in your tariff can be used in the UK and when roaming in our Europe Zone subject to our Fair Use Policy.
Inclusive minutes can be used for calls to standard landlines and mobiles, but not special numbers see the below table for more details. Picture messages will cost you an extra 65p per message. Applies to calls made in in the UK and when roaming in our Europe Zone to standard landlines and mobiles. Minute minimum charges apply. Calls to your voicemail are included in your bundled minutes, then 55p per minute thereafter.
Except on the unlimited minute tariffs when voicemail is free. UK and Europe Zone data usage only. Data used while outside of our Europe Zone is not included. Applies if a data bundle Bolt On is not chosen.
Calls to only. For more details, see here. Main menu. Broadband packages Welcome to the home of blistering-fast broadband packages. See what you can get. What broadband package is the best for me? Broadband Black Friday deals. Check out the channels you'll enjoy with Virgin Media bundles Choose a category and compare TV bundles and see the selection of channels. Ultimate Volt Bigger Big Fancy a little bit less?
Discover Broadband only. What are the advantages of broadband packages? Broadband speeds tailored to you Looking for broadband with parental controls to suit your family, or are you a gamer with a need for speed? Discover M Fibre. Discover Gig1 Fibre. What sets Virgin Media broadband package deals apart? Learn more about broadband. Learn about unlimited broadband.
Discover My Virgin Media app. Learn about broadband for gaming. Looking for a package with a phone service? No worries. Last number recall: what was the number of the last person who called? Number withhold protects your anonymity by keeping your number private. Delete last incoming number: Erases the number of your last incoming call, when you need it. Extra features for an additional cost. Anonymous caller rejection: Sick of sales calls?
This nifty feature prevents callers who withhold their phone number from getting through to you. Voicemail plus: This expanded voicemail feature lets you record a personal message so callers can hear your voice. It also lets you access your voicemail from any phone while remaining secure. Quick dial: Configure friends and loved ones to be on pre-set so you can reach them in just a touch.
Reminder call: Need a wake-up call as a back up to your alarm, or just like to have reminders set? This feature will ring you to remind you of important meetings and events. Can I keep my existing telephone number? Do I need to give notice to my current provider? Do you install all the services at the same time? Unlimited Data Boost for Ultimate Oomph bundle customers Who is eligible for an unlimited data boost?
Separate contracts apply to your broadband and mobile services. Content and features may change at any time during the contract. TiVo features: Music On Demand is not discoverable by the search function. Caller Display: Availability depends on area.
Please note standard charges apply, please check with your network operator for rates. Tariff information The minutes and texts included in your tariff can be used in the UK and when roaming in our Europe Zone subject to our Fair Use Policy.
Voice calls Applies to calls made in in the UK and when roaming in our Europe Zone to standard landlines and mobiles. Text message Tariffs include unlimited texts. Text messages are charged at 15p per message thereafter. Landline Help. Mobile Help. Moving Home. Help Getting Started. Self install broadband. Track Your Order. Return or Recycle Equipment. If your home is Virgin Media ready, you could set up our broadband, TV and landline services on your own with a QuickStart self-install box.
When it arrives, you should be able to get to work straight away provided everything at home, such as the location and condition of your wall socket, meets our requirements. Get your QuickStart kit delivered to one of over 6, CollectPlus locations. We can deliver your new kit to any UK address, such as your home or workplace, as long as someone over 18 can sign for the package on the day of delivery.
You can normally choose to have our QuickStart pack sent within three working days for the UK mainland, or within four working days if you live in Northern Ireland. The message will also contain a tracking code that you can click on for updates on where your order is.
You could also visit yodel. CollectPlus will accept the following forms of ID:. Simply make sure they have the email, collection code and barcode, as well as a form of ID from the list above. To contact CollectPlus, visit collectplus. To contact Yodel, visit yodel. This includes your kit, cables and an easy-to-follow guide to setting everything up on your own. Installing our services using QuickStart is only possible at addresses that have had Virgin Media services in the past.
To save you time, simply use our postcode checker so we can let you know if you can self-install our services before you place your order. Another thing to consider is the condition and location of your internal wall socket. The wall socket should be undamaged, securely fixed and have the silver connectors visible.
Your TV or Hub can be up to 3 metres away from your wall socket. We have a collection of installation videos and guides for you to watch and read to help you set up our broadband, TV and home services. Go through them for step-by-step instructions on setting up your Virgin Media services.
To view these instructions in text and images, check out our handy QuickStart install guides instead. Reschedule technician. And if you want to cancel a technician appointment, sign into My Virgin Media, find your appointment details on your account dashboard and cancel from there. Manage my appointments. Luckily, we can help you see what the problem is using our Service status tool. There are a few rules to follow to make sure your WiFi performs well.
Check out our guide to improving slow WiFi connection. We offer broadband only or a broadband and TV package without a landline, but it might work out more expensive in the long run. Browse all our broadband packages to see what works best for your household. You can plug your router into any Virgin Media phone line to get our services up and running.
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